WHAT IS ALTERNATIVE CONSUMER DISPUTE RESOLUTION?
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Alternative Consumer Dispute Resolution (RAL) covers mediation, conciliation and arbitration. RAL entities are entities authorized to carry out mediation, conciliation and arbitration of consumer disputes in Portugal. They must be registered in the list of RAL entities provided for by Law No. 144/2015. They are independent organizations, with specialized staff, who impartially help the consumer and the business to reach an amicable resolution through mediation or conciliation. In the event that this agreement is not reached, they allow a decision to be taken by arbitrators in a simple and quick process, through arbitration.
In case of dispute, the consumer can go to the website of the European Commission for Online Dispute Resolution, or to the following entities for alternative resolution of consumer disputes (under Law No. 144/2015, of 8 September ):
For more information, see the Consumer Portal.